La3eb EN - Settings - FAQ
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","device_type":"all","background_type":"image","background_style":"auto","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"lg_background_type":"image","lg_background_style":"auto","lg_background_position":"center-top","md_background_type":"image","md_background_style":"auto","md_background_position":"center-top","sm_background_type":"image","sm_background_style":"auto","sm_background_position":"center-top","xs_background_type":"image","xs_background_style":"auto","xs_background_position":"center-top","id":"pjy6omb","type":"raw_html","control":false,"hover":false,"hovered":false,"loading":false,"elements":[]}],"el_class":"rich_text"}],"el_class":"rich_text"}],"pid":"mckmvqddttxk"}[/mgz_pagebuilder]Technical Issues
Q: I'm facing a login problem, What shall I do?
\n \n A: Check your internet connection. Make sure it's stable and strong enough to load the app.
\n- Double-check your username and password. Ensure there are no typos or spelling errors.
\n- Try resetting your password by clicking the \"forgot password\" link on the login page.
\n- Clear the cache and cookies of the app. Go to your device's settings, then to the app settings, and select the la3eb app. From there, you can clear the cache and data for the app.
\n- Check for any available updates for the app in the app store and install them if necessary.
\n- \"Ensure that your device's operating system is up-to-date.\"
\n- \"Try restarting your device. Sometimes, restarting your device can resolve any temporary issues or glitches.\"
\n- Make sure you're using the correct login method, such as using an email address instead of a username to login.
\n- If none of the above troubleshooting steps work, contact the customer support team for further assistance. to contact our customer service Toll-free number:8001250025\nWhatsApp number: +966550880655\nAll direct social media messages (Facebook, Instagram, Twitter)\n
\n \n- Double-check your username and password. Ensure there are no typos or spelling errors.
\n- Try resetting your password by clicking the \"forgot password\" link on the login page.
\n- Clear the cache and cookies of the app. Go to your device's settings, then to the app settings, and select the la3eb app. From there, you can clear the cache and data for the app.
\n- Check for any available updates for the app in the app store and install them if necessary.
\n- \"Ensure that your device's operating system is up-to-date.\"
\n- \"Try restarting your device. Sometimes, restarting your device can resolve any temporary issues or glitches.\"
\n- Make sure you're using the correct login method, such as using an email address instead of a username to login.
\n- If none of the above troubleshooting steps work, contact the customer support team for further assistance. to contact our customer service Toll-free number:8001250025\nWhatsApp number: +966550880655\nAll direct social media messages (Facebook, Instagram, Twitter)\n
\n Q: I received error code 500/400 in app, What shall I do?\n
\n \n A: Check your internet connection: Error codes 500 and 400 can sometimes occur if your internet connection is unstable or slow. Try resetting your modem or router, or connecting to a different Wi-Fi network to see if the issue persists.
\n- Clear cache and data: Clearing the cache and data of the app can sometimes resolve errors. Go to your device's settings, then to the app settings, and select La3eb app. From there, you can clear the cache and data for the app.
\n- Update the app: Ensure that the app is up to date. Sometimes, older versions of the app can cause errors. Check the app store for any available updates.\n- Restart the app: Simply restarting the app can sometimes resolve errors. Close the app completely, then reopen it to see if the issue persists.
\n- Uninstall and reinstall the app: If the above steps do not resolve the error, try uninstalling and reinstalling the app. This will ensure that you have the latest version of the app installed and can sometimes fix issues with the app.
\n- If none of the above troubleshooting steps work, contact the customer support team for further assistance. to contact our customer service Toll-free number:8001250025\nWhatsApp number: +966550880655\nAll direct social media messages (Facebook, Instagram, Twitter)\n
\n \n- Clear cache and data: Clearing the cache and data of the app can sometimes resolve errors. Go to your device's settings, then to the app settings, and select La3eb app. From there, you can clear the cache and data for the app.
\n- Update the app: Ensure that the app is up to date. Sometimes, older versions of the app can cause errors. Check the app store for any available updates.\n- Restart the app: Simply restarting the app can sometimes resolve errors. Close the app completely, then reopen it to see if the issue persists.
\n- Uninstall and reinstall the app: If the above steps do not resolve the error, try uninstalling and reinstalling the app. This will ensure that you have the latest version of the app installed and can sometimes fix issues with the app.
\n- If none of the above troubleshooting steps work, contact the customer support team for further assistance. to contact our customer service Toll-free number:8001250025\nWhatsApp number: +966550880655\nAll direct social media messages (Facebook, Instagram, Twitter)\n
\n Q: I can't register to Web/App, What shall i do?\n
\n \n A: Check your internet connection: Make sure you have a stable internet connection. If your connection is weak or unstable, it may prevent you from completing the registration process.
\n- Clear cache and data: Clearing the cache and data of the app can sometimes resolve errors. Go to your device's settings, then to the app settings, and select tLa3eb app. From there, you can clear the cache and data for the app.
\n- Try a different browser: If the issue persists, try using a different browser to see if the problem is with your current browser.
\n- Check for errors: If you are receiving error messages during the registration process, make sure to carefully read the error message to see if it provides any clues to the issue.
\n- If none of the above troubleshooting steps work, contact the customer support team for further assistance. to contact our customer service Toll-free number:8001250025\nWhatsApp number: +966550880655\nAll direct social media messages (Instagram-Twitter)\n
\n\n- Clear cache and data: Clearing the cache and data of the app can sometimes resolve errors. Go to your device's settings, then to the app settings, and select tLa3eb app. From there, you can clear the cache and data for the app.
\n- Try a different browser: If the issue persists, try using a different browser to see if the problem is with your current browser.
\n- Check for errors: If you are receiving error messages during the registration process, make sure to carefully read the error message to see if it provides any clues to the issue.
\n- If none of the above troubleshooting steps work, contact the customer support team for further assistance. to contact our customer service Toll-free number:8001250025\nWhatsApp number: +966550880655\nAll direct social media messages (Instagram-Twitter)\n
Q: How can I update my profile picture?\n
\n \n A: Open La3eb app on your device and navigate to your profile page.\n- For Android & Web, Look for an option to edit your profile or change your profile picture.\n- For IOS, click on the profile picture on the profile page.
\n- Click on the edit or change option and select \"Upload\" or \"Choose from gallery\" to select a new profile picture from your device's camera roll or gallery.
\n- If the option to upload or choose a new picture is not available, try logging out of the app and logging back in again.
\n- If the issue persists, check if the app has any pending updates and install them if available.
\n- If none of the above troubleshooting steps work, contact the customer support team for further assistance. to contact our customer service Toll-free number:8001250025\nWhatsApp number: +966550880655\nAll direct social media messages (Facebook- Instagram-Twitter)\n
\n\n- Click on the edit or change option and select \"Upload\" or \"Choose from gallery\" to select a new profile picture from your device's camera roll or gallery.
\n- If the option to upload or choose a new picture is not available, try logging out of the app and logging back in again.
\n- If the issue persists, check if the app has any pending updates and install them if available.
\n- If none of the above troubleshooting steps work, contact the customer support team for further assistance. to contact our customer service Toll-free number:8001250025\nWhatsApp number: +966550880655\nAll direct social media messages (Facebook- Instagram-Twitter)\n
Q: My payment failed, What shall I do?
\n \n A: Check your payment information: Double-check the payment information you entered, including the card number, expiration date, and security code. Make sure all information is correct and up-to-date.
\n- La3eb offer multiple payment methods: If the payment failed using one payment method, try another one. such as credit cards, Installment with Tabby.
\n- Check your account balance: Make sure that you have sufficient funds in your account to cover the cost of the purchase. If not, add funds to your account or use a different payment method.
\n- Try a different device or browser: If the payment fails repeatedly on a particular device or browser, try using a different one to see if the issue persists.
\n- Contact your bank or credit card company: If the payment fails repeatedly, contact your bank or credit card company to see if there are any issues on their end. They may be able to provide more information or help resolve the issue.
\n- If none of the above troubleshooting steps work, contact the customer support team for further assistance. to contact our customer service Toll-free number:8001250025\nWhatsApp number: +966550880655\nAll direct social media messages (Facebook- Instagram-Twitter)\n
\n\n- La3eb offer multiple payment methods: If the payment failed using one payment method, try another one. such as credit cards, Installment with Tabby.
\n- Check your account balance: Make sure that you have sufficient funds in your account to cover the cost of the purchase. If not, add funds to your account or use a different payment method.
\n- Try a different device or browser: If the payment fails repeatedly on a particular device or browser, try using a different one to see if the issue persists.
\n- Contact your bank or credit card company: If the payment fails repeatedly, contact your bank or credit card company to see if there are any issues on their end. They may be able to provide more information or help resolve the issue.
\n- If none of the above troubleshooting steps work, contact the customer support team for further assistance. to contact our customer service Toll-free number:8001250025\nWhatsApp number: +966550880655\nAll direct social media messages (Facebook- Instagram-Twitter)\n
Q: i didn't receive my purchased Code, what shall i do?\n
\n \n A: Check your spam or junk folder: Sometimes, emails with digital card codes can end up in your spam or junk folder. Check these folders to see if the email containing the code is there.
\n- Check the order page in your account.
\n- Check the delivery time, it may take some time for the digital card code to be delivered it should be within 10 minutes. Check your email to see if the code has been sent yet.
\n- Check your payment method: If you paid for the digital card code using a payment method like Apple Pay or a credit card, check to see if the payment was processed successfully. If there were any issues with the payment, this could be why you have not received the code.
\n- Contact us If you have not received the digital card code within the expected delivery time, reach out to our customer support team to inquire about the status of your order. They may be able to provide more information or resend the code if it was not delivered.to contact our customer service Toll-free number:8001250025\nWhatsApp number: +966550880655\nAll direct social media messages (Facebook- Instagram-Twitter)\n
\n \n- Check the order page in your account.
\n- Check the delivery time, it may take some time for the digital card code to be delivered it should be within 10 minutes. Check your email to see if the code has been sent yet.
\n- Check your payment method: If you paid for the digital card code using a payment method like Apple Pay or a credit card, check to see if the payment was processed successfully. If there were any issues with the payment, this could be why you have not received the code.
\n- Contact us If you have not received the digital card code within the expected delivery time, reach out to our customer support team to inquire about the status of your order. They may be able to provide more information or resend the code if it was not delivered.to contact our customer service Toll-free number:8001250025\nWhatsApp number: +966550880655\nAll direct social media messages (Facebook- Instagram-Twitter)\n
PC Builder FAQ
\n Q: How much would a pre-assembled PC cost me?\n
\n \n A: The cost of the assembled PC starts around 3000 SAR, with the final price varying depending on the components selected by you.\n
\n \n Q: I need a PC with these features and components … How much will it cost me?\n
\n \n A: Please contact our whatsapp 966504416872 and let us know your required components, we will give you a price list.\n
\n \n Q: I need a PC that runs ……. These games\n
\n \n A: Please contact our whatsapp 966504416872 and let us know your desired games then we can recommend you the best PC with the best price.\n
\n \n Q: What should I do if my graphics card is rejecting the amount of RAM I have?\n
\n \n A: You can upgrade your RAM by buying it from us, if the RAM is low compared to the graphics card. You can contact our customer service on WhatsApp at 966504416872 to check the available RAMs and the compatibility with the Graphic card \n
\n \n Q: Can I buy a PC on installment?\n
\n \n A: You can buy any of our PCs with Tabby which is an installment option. The limit depends on a number of factors, including the type of products you buy and the date you made your previous\npayments. with a maximum limit of 7000 SAR.\n
\n \n Q: I ordered a PC, but it got canceled, although I already paid.\n
\n \n A: The order may be canceled due to an issue that we will tell you about, but don't worry, your money will be fully refunded within a few days with the original payment method.\nSo please contact us on the WhatsApp number: 966504416872\nor on the toll-free number: 8001250025.\n
\n \n Q: When I buy a complete PC, does it come assembled, or do I need to assemble it myself?\n
\n \n A: We have both options available: you can choose from FREE assembly (offer expiring in December 2023) or get the parts and assemble it yourself.\n
\n \n Q: I’ve placed an order for a PC today; when will I receive it?\n
\n \n A: For Riyadh, 3 days up to 6 days outside Riyadh.\n
\n \n Q: Can I upgrade the PC that I bought by changing the components later on?\n
\n \n A: Yes, you can surely upgrade your PC and we will help you. All what you need to do is select & buy from La3eb the “need to upgrade items”, get in touch with our customer service team to request the upgrade. We will then retrieve the upgradable PC, upgrade it & then send you the upgraded PC, together with the replaced units, noting that the collection & reshipping fees will be charged to you & need to paid before we reship it.\n
\n \n Q: Do you deliver outside Saudi Arabia?\n
\n \n A: No just inside the Saudi Arabia.\n
\n \n Q: I couldn't pay through Tabby what should I do?\n
\n \n A: You can check with Tabby about the rejection reason also you can pay with Mada or Visa.\n
\n \n Q: I want to buy a new PC. What is your recommendation?\n
\n \n A: It depends on the games you want to play—do you play offline or online? Do you want a simple gaming PC that runs all games, or do you want a performance PC that runs all games on high to max graphics settings? You can check by contacting us at WhatsApp number 966504416872 or toll-free number 8001250025.\n
\n \n Q: I got a PC, but I didn’t like it. Can I return it?\n
\n \n A: You have 30 days to return it if the warranty seal has not been broken or the PC has not been damaged.\n
\n \n Q: What is the warranty on the PC I ordered?\n
\n \n A: 2 years of warranty\n
\n \n Q: I got my PC, but the... has a malfunction. What do I do?\n
\n \n A: If the PC or the parts are bought from us, we will collect the item, check it, and either fix, replace,or refund.You can check by contacting us on WhatsApp number 966504416872\nOr on the toll-free number: 8001250025\n
\n \n Q: what are the games compatible with any PC?\n
\n \n A: Dear customer, games are compatible according to game size and device specifications You can check by contacting us on WhatsApp number 966504416872\nOr on the toll-free number: 8001250025\n
\n Delivery & Warranty
\n Q: How long is the warranty for any physical product I purchase?\n
\n \n A: The warranty period ranges from one to five years, depending on the product you choose, and you can find it in the product specifications.\n
\n \n Q: What should I do if my delivery is taking too long?\n
\n \n A: Orders placed before 12 PM in Riyadh will be delivered on the same day. However, if the Order is placed after 12 PM, delivery will be scheduled for the following day. For locations outside Riyadh, the delivery is estimated to be 3 to 5 days. If you have any inquiries regarding this matter, please contact us through:\n\nToll-free number: 8001250025\nWhatsApp application number: +966550880655\nDirect social media messages (Facebook, Instagram, Twitter)\nAlso, a tracking link and a tracking number for your shipment will be sent to you via text message. You can enter the tracking number in the link to know the status and expected delivery time of your shipment\n
\n \n Q: Can I order a physical product from somewhere other than Saudi Arabia?\n
\n \n A: Unfortunately, we do not deliver outside of Saudi Arabia.\n
\n \n Q: Do you have a physical store?\n
\n \n A: \"We don't currently have a store, but we can deliver to any city in Saudi Arabia in 3 to 5 days.\"\n
\n \n Q: Are there any additional fees for delivery?\n
\n \n A: Orders worth SAR 299 or more qualify for free shipping. However, orders under 299 SAR will be charged a SAR 29 shipping and handling cost.\n
\n \n Q: How can i track my order?\n
\n \n A: You can track your order using the tracking number and link provided in the delivery confirmation message sent to your email or via text message to your mobile phone number. You can click on the link and enter the tracking number to know the status and time of arrival of the shipment.\n
\n \n Q: What should I do if an item is missing?\n
\n \n A: \"If you received a missing item, you should contact customer service as soon as possible to report the issue and arrange for the missing item to be sent to you. It may require some additional documentation or information to prove the item is missing. You can check the company's website or contact customer service for more information on the procedures for reporting missing items. \nto contact our customer service Toll-free number:8001250025 \nWhatsApp number: +966550880655 \nAll direct social media messages (Facebook, Instagram, Twitter): \n
\n Digital Purchases
\n Q: How can I purchase digital cards?\n
\n \n A: Browse the products: Look through La3eb product offerings to find the specific digital cards you want to purchase.
\n- Check availability: Make sure the digital card codes you require are available and in stock.
\n- Add to cart: When you've found the digital cards you want to buy, add them to your shopping cart.
\n- Checkout: Go to the checkout page and complete your purchase by following the instructions. Make sure that your billing and contact information are correct.
\n- Receive your digital card codes: After completing your transaction, you should receive an email and SMS with the digital cards you ordered.\nKeep this email and SMS in a safe location so you can access your codes when you need them. You are also able to find it on your order page in the La3eb app.\n
\n \n- Check availability: Make sure the digital card codes you require are available and in stock.
\n- Add to cart: When you've found the digital cards you want to buy, add them to your shopping cart.
\n- Checkout: Go to the checkout page and complete your purchase by following the instructions. Make sure that your billing and contact information are correct.
\n- Receive your digital card codes: After completing your transaction, you should receive an email and SMS with the digital cards you ordered.\nKeep this email and SMS in a safe location so you can access your codes when you need them. You are also able to find it on your order page in the La3eb app.\n
\n Q: Can I purchase Emirati store cards etc.? \n
\n \n A: Yes, and depending on the card type, you can purchase different country store cards such as US, UK, UAE, and so on.\n
\n Return & Exchange
\n Q: How can I return an item?\n
\n \n A: \"You can contact customer service to request a return at:\n Toll-free number: 8001250025\n WhatsApp number: +966550880655\"\n\"All direct social media messages (Facebook, Instagram, Twitter)\n
\n \n Q: I need to return or exchange my product.\n
\n \n A: You can return any purchases, except for digital products, In case you are not satisfied with your product(s), or the product(s) is defective, within 7 days from the date you receive your order.
\n- Digital cards cannot be returned.
\n- Before making a return, please ensure that the product is unopened and returned in its original packing, complete with the original label intact.
\n- Original proof of purchase is required for refunds, exchanges, and warranty repairs.
\n- Once the returned product is approved to meet the return conditions, the refund procedure begins, and the refund is performed within 14 days, depending on the payment method used.\n
\n \n- Digital cards cannot be returned.
\n- Before making a return, please ensure that the product is unopened and returned in its original packing, complete with the original label intact.
\n- Original proof of purchase is required for refunds, exchanges, and warranty repairs.
\n- Once the returned product is approved to meet the return conditions, the refund procedure begins, and the refund is performed within 14 days, depending on the payment method used.\n
Referral Program
\n Q: How can I join the referral program?\n
\n \n A: Invite your gamer friends and earn 10 SAR wallet credit.
\n- Share your unique referral link with your friend.
\n- Your friends install \"La3eb\" app.
\n- Your friends enter \"la3eb\" and link their favorite games.
\n- They search for other players and send a playmate request.
\n- You will get a 10 SAR wallet credit.
\n- The amounts will be credited directly to your account, whenever applicable.
\n- The referrer will receive 10 SAR Wallet credits for each referee who completes the steps mentioned above. Referral credits expire six months after they are credited to your account.\n
\n \n- Share your unique referral link with your friend.
\n- Your friends install \"La3eb\" app.
\n- Your friends enter \"la3eb\" and link their favorite games.
\n- They search for other players and send a playmate request.
\n- You will get a 10 SAR wallet credit.
\n- The amounts will be credited directly to your account, whenever applicable.
\n- The referrer will receive 10 SAR Wallet credits for each referee who completes the steps mentioned above. Referral credits expire six months after they are credited to your account.\n
Tabby
\n Q: What documents do I need to use Tabby?\n
\n \n A: You need an active credit or debit card, as well as a valid ID card and phone number, and both must belong to the Kingdom of Saudi Arabia.\n
\n \n Q: Where can I view my Tabby orders and outstanding payments?\n
\n \n A: You can view all your upcoming orders and payments in your Tabby account on the app. You can log in using the same phone number you used to make the purchase.\n
\n \n Q: What happens if the auto-payment fails?\n
\n \n A: In case of automatic payment failure, Tabby will send you a notification via email, and you will have 24 hours to complete the payment. Late fees may be charged if you are unable to make the payment on time.\n
\n Q: When will the first payment be due?
\n \n A: The first installment is collected at the time of the transaction. In the following months, the remaining amount is charged in equal installments. You can manage your payments in the Tabby app.\n
\n \n Q: Will I get reminders before the due date?\n
\n \n A: Tabby will send a reminder before the due date, including one reminder 24 hours before automatic payment. You can also change the payment method in your Tabby account.\n
\n \n Q: Is Tabby halal?\n
\n \n A: Tabby fully complies with Islamic Shariah law.\n
\n \n Q: Can I change the payment plan after placing my order?\n
\n \n A: Sorry, this cannot be changed at a later stage. If you are facing financial difficulties, please contact Tabby by writing to [email protected].\n
\n \n Q: Will I be charged anything extra? Are there any fees that I should know about?\n
\n \n A: Tabby is free to use for the Split in 4 solution. There is no interest. A collection fee may be charged if you don't pay on time.\n
\n \n Q: The refund never reached my bank account.\n
\n \n A: Please contact Tabby's customer service to ensure that the refund process has been completed through [email protected] or through the Tabby app.
\nIt may take up to 5-7 days for the refunded amount to appear in the bank account. If it exceeds this time, please contact Tabby customer support.\n
\n \nIt may take up to 5-7 days for the refunded amount to appear in the bank account. If it exceeds this time, please contact Tabby customer support.\n
\n Q: What is the available limit with Tabby?\n
\n \n A: \"The following criteria influence Tabby's approving choice when shopping:
\n- Tabby's payment history
\n- Tabby's unpaid orders and overdue balance
\n- The entire purchase value of your shopping basket, which has a minimum restriction of 1 SAR and a maximum limit of 7000 SAR,\"\n
\n \n- Tabby's payment history
\n- Tabby's unpaid orders and overdue balance
\n- The entire purchase value of your shopping basket, which has a minimum restriction of 1 SAR and a maximum limit of 7000 SAR,\"\n
La3eb E-Sport
\n Q: What is LA3EB ESPORTS?\n
\n \n A: LA3EB ESPORTS is a gaming platform that organizes and hosts tournaments for different games in the MENA region.\n
\n \n Q: What games are played on the LA3EB ESPORTS platform?\n
\n \n A: Currently, we run 8 cups and 2 series for different game titles, where cups are running daily, series take 1 week of playing, and then the finals are streamed.\n
\n \n Q: How can I participate? Are there any costs?\n system?\n
\n \n A: To participate in the activities, you need to create an account. With this account, you can then register for the respective tournaments. Most of the time, you need to have a \"game account\" added to your account settings so that your opponents know how to invite you to the game. There are no costs for participation.\n
\n\n Q: I would like to participate in a team game, but I don’t have a team. What now?\n
\n \n A: Go to our Discord server to find your future teammates. You will also have the opportunity to discuss your favorite game titles and best strategies with like-minded people.\n
\n\n Q: Do I have to be from MENA to participate?\n
\n \n A: 60% of the active players in a match must be from or residents of the MENA region. In Counter-Strike, for example, this means three players have to be from MENA, whereas in Hearthstone (a single player), you have to be from MENA.\n
\n\n Q: Is there a minimum age to participate?\n
\n \n A: We follow the GCAM-recommended age restrictions. Even if they are younger than the GCAM suggestion for a game, children can still participate by displaying parental consent.\n
\n\n Q: What is the difference between cup/series ?\n
\n \n A: A cup is a one-day competition in which all games, including the finals, are played on the same day.
\nA series consists of two to four qualifiers (held on various days), with the top performers advancing to the playoffs. The playoffs are then held on a separate day. However, an entire series can be finished in one week.\n
\n\nA series consists of two to four qualifiers (held on various days), with the top performers advancing to the playoffs. The playoffs are then held on a separate day. However, an entire series can be finished in one week.\n
\n Q: What is the procedure of a tournament? What is a Check-in? Help!\n
\n \n A: To participate in a tournament, you have to register on La3eb. Once you have created an account, you add a \"\"game account\"\" to your desired game title so that you can sign up for a tournament. You add the game account to your account settings. A tournament proceeds as follows:
\n- Registration phase: Participants have time to sign up for the tournament.
\n- Check-in: Shortly before the tournament starts (about 3 hours), the check-in phase begins. Participants who have already registered must check in. This serves as a check to see if participants are present for the tournament.
\n- Late Registration: In the Late Registration all participants have the possibility to register for the tournament at short notice. A check-in is no longer necessary. „First come, first serve\" applies here as most tournaments have a maximum number of participants.
\n- The tournament tree (bracket) is created. As soon as all participants are known, the tournament tree (the matches) is created in the following minutes.
\n- The tournament starts: The games can begin.\n
\n\n- Registration phase: Participants have time to sign up for the tournament.
\n- Check-in: Shortly before the tournament starts (about 3 hours), the check-in phase begins. Participants who have already registered must check in. This serves as a check to see if participants are present for the tournament.
\n- Late Registration: In the Late Registration all participants have the possibility to register for the tournament at short notice. A check-in is no longer necessary. „First come, first serve\" applies here as most tournaments have a maximum number of participants.
\n- The tournament tree (bracket) is created. As soon as all participants are known, the tournament tree (the matches) is created in the following minutes.
\n- The tournament starts: The games can begin.\n
\n Q: Are there any special rules to follow?\n
\n \n A: As in every competition, there are tailor-made rules. You can find them on the tournament pages. Make sure that you read them carefully and follow them at all times. If you don't, you can be punished by, for example,\nbeing excluded from the tournament. If something is still unclear, you can always ask for help on our Discord server.\n
\n\n Q: Where can I follow LA3EB ESPORTS?\n
\n \n A: We are represented on Twitter and Instagram, which you can find at the bottom of the website. If you want to follow the action of matches live, you can do so on our Twitch channel. In the streams section here on the website, you can always find the latest events.\n
\n\n Q: What should I do if my question has not been answered?\n
\n \n A: Don't worry; we'll assist you! Contact us via our Discord server or send us an email, and we will respond as quickly as possible.\n
\n\n Q: What could be the reason for my inability to connect to a game (Fortnite or PUBG)?\n
\n \n A: Have you checked if your username is verified in the game databases? For Fortnite, you can verify your username on this website: https://fortnitetracker.com/. For PUBG, you can use this website: https://pubglookup.com/search. Please note that if your username does not exist on these websites, you will not be able to connect to these games on the La3eb app. You must have an account on these games to connect them.\n
\n Payment Methods
\n Q: What are the available payment methods?\n
\n \n A: We offer the following payment options:
\n- La3eb Wallet
\n- Cash, Mada, Visa
\n- Apple Pay
\n- Cash on Delivery
\n- Tabby \n
\n \n- La3eb Wallet
\n- Cash, Mada, Visa
\n- Apple Pay
\n- Cash on Delivery
\n- Tabby \n
Complaints
\n Q: How can I make a complaint?\n
\n \n A: You can file a complaint through the available communication channels with customer service:
\nToll-free number: 8001250025:
\nWhatsApp number: +966550880655:
\n All direct social media messages (Facebook, Instagram, Twitter)\n
\n \nToll-free number: 8001250025:
\nWhatsApp number: +966550880655:
\n All direct social media messages (Facebook, Instagram, Twitter)\n
\n Q: How do I follow up on my complaint?\n
\n \n A: \"You can file a complaint through the available communication channels with customer service:
\n\"Toll-free number: 8001250025; WhatsApp number: +966550880655; All direct social media messages (Facebook, Instagram, Twitter)\n
\n\n\"Toll-free number: 8001250025; WhatsApp number: +966550880655; All direct social media messages (Facebook, Instagram, Twitter)\n