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You can also topup your La3eb wallet from dedicated stores paying in cash and use your La3eb wallet balance on your payments.\nSOCIAL\nQ: Why is my post / comment deleted?\nA: We are moderating the posts on social channels following the reports from other La3eb users. When a post is found to be inappropriate by other users it will be deleted permanently. \nQ: Why am I banned in the social section?\nA: Users who repeatedly post inappropriate content on Games Hub will be banned from the channels. \nQ: How can I report a user who is posting inappropriate content?\nA: Below any shared post you will find a flag button. Please tap on this button and report any inappropriate content.\nWALLET\nQ: How can I top up funds into my wallet?\nA: Currently we are only supporting cash topup from selected stores. You can find a list of these stores in the Wallet tab of La3eb.\nQ: Which payment methods can be used for wallet?\nA: Wallet top up is only Cash for now.\nQ: How can I spend the funds in my wallet?\nA: You can spend your Wallet balance in the La3eb Shop. In the app you can select your wallet balance as the payment method during checkout.\nQ: How can I receive a refund into my wallet?\nA: Please contact customer support from settings menu. \nDIGITAL CODES & VOUCHERS\nQ: How can I redeem my Playstation Network code?\nA: Once your order is processed you will receive your PSN code to your mobile number with an SMS. You can use this code in the redeem screen of your Playstation Console. \nQ: How can I receive my digital code?\nA: After you complete your order you will receive the code through an SMS sent to your mobile number. \nQ: I did not receive my digital code. How can I solve this?\nA: Please immediately contact our support team through La3eb App Support screens. \nQ: My digital code is not working. How can I solve this?\nA: Please immediately contact our support team through La3eb App Support screens.\nQ: How can I return a digital code product?\nA: Unfortunately we can not accept returns of digital products.\nHARDWARE\nQ: My newly purchased hardware is not working. What should I do?\nA: Please contact our support team immediately. You can reach our team through La3eb App Support screen using Whatsapp or Email. \nQ: I want to return / exchange a hardware product, what should I do?\nA: Please check our Exchange and Cancellation guide under La3eb App Support screen.\nQ: What is the warranty period on my hardware product?\nA: Please check our Warranty guide under La3eb App Support screen.\nQ: How can I purchase extended warranty?\nA: Please check our Warranty guide under La3eb App Support screen.\nQ: Which official documents are required for extended warranty?\nA: Please check our Warranty guide under La3eb App Support screen.\nSHIPMENT & RETURNS\nQ: How can I track my order shipment status?\nA: Please select “My Orders” from settings-screen. You can see your previous orders and all details about your order.\nQ: My shipment did not arrive. How can I solve this?\nA: Please contact us if your shipment is not delivered on the day of arrival. You can contact us through Email/Whatsapp through La3eb App Support screen.\nQ: My shipment arrived but I want to cancel my purchase, how can I send the product back?\nA: Please check our Exchange and Cancellation guide under La3eb App Support screen.\nQ: How can I cancel my order?\nA: Please check our Exchange and Cancellation guide under La3eb App Support screen.\nQ: I have returned my order. How can I receive a refund?\nA: You can receive your refund instantly to your La3eb Wallet. Our support team will contact you for more information. Otherwise the support team will instantly start the refund process with your bank but it may take up to 1 week for bank transactions to take place depending on your bank. \nBADEL\nQ: What are the rules and conditions of Badel-system?\nA: Sale – From MEC to Customer:\nAll pre-owned products have been tested and are guaranteed to work.\nPS4 consoles are guaranteed for three (3) months.\nIf the console is not working immediately after purchase, simply return the unit to the place of purchase within three (3) days for a replacement.\nAfter three (3) days if the console stops working bring the unit to your local Modern Electronics Service Center for repair.\nFor software purchases, if you are not completely satisfied, just return the product to the place of purchase within three (3) days for a replacement or refund.\nAll refunds, replacements and in-warranty repairs require the original proof of purchase.\nProduct may not include the original box, instruction manual and/or code for playing online.\nConsole products may not include controllers.\nQ: How can I purchase a Badel product?\nA: Please select the Badel section on top navigation bar while browsing in Shop tab in La3eb app \nQ: How can I sell my used game / console / controller in Badel system?\nA: You can bring your device to any Modern Electronics Showroom to see if it qualifies for our restrictions. 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